237Subject matters of Rules

237 Subject matters of Rules

237 Subject matters of Rules

(1) Rules, to be known, collectively, as the “National Energy Retail Rules”, may be made for or with respect to—

(a) regulating—

(i) the provision of energy services to customers, including customer retail services and customer connection services; and

(ii) the activities of persons involved in the sale and supply of energy to customers; and

(b) any matter or thing contemplated by this Law or necessary or expedient for the purposes of this Law; and

(c) any matter or thing related to, or necessary or expedient for, the purposes of a trial Rule, trial project or trial waiver.

Note—

The procedure for making initial Rules by the South Australian Minister is set out in Division 3, and the procedure for making subsequent Rules by the AEMC is set out in Division 4.

(2) Without limiting subsection (1), the Rules may make provision for or with respect to the following matters—

(a) the rights and obligations between distributors and retailers who have shared customers, including (without limitation) matters relating to the following—

(i) the sharing and exchange of information between distributors and retailers, including information provided for the purpose of informing shared customers in relation to faults and emergencies, planned or unplanned interruptions and applicable tariffs;

(ii) the management of customer enquiries, complaints and claims;

(iii) the management of the de-energisation of premises of shared customers and the re-energisation of those premises;

(b) disputes under or in relation to the Rules between persons, including—

(i) the appointment of a person, in accordance with the Rules, to manage and facilitate the resolution of such disputes without however derogating from that person’s power to act personally as an arbitrator or mediator in a particular dispute; and

(ii) the appointment, by a person referred to in subparagraph (i), of persons (including mediators and arbitrators) to resolve such disputes; and

(iii) the procedure for the conduct of such disputes; and