163Contents of RoLR plans

163 Contents of RoLR plans

163 Contents of RoLR plans

Without limitation, a RoLR plan may—

(a) provide that external exercises are to be held at such times as the AER considers appropriate and that a report on the conduct of each exercise be published on the AER’s website; and

(b) include, in the event of a RoLR event, strategies to quickly and effectively communicate—

(i) to the affected community—general details of the event; and

(ii) to affected small customers—details of the event and available options; and

(iii) to affected large customers—details regarding prices for energy, available alternative retailers and how they can quickly disconnect their energy supply if necessary; and

(iv) to Ministers of participating jurisdictions—details of the event; and

(v) to departmental and other officers in affected jurisdictions—details of the event; and

(vi) to energy ombudsmen in affected jurisdictions—details of the event; and

(vii) to the failed retailer and any insolvency official of the failed retailer—information regarding their obligations; and

(viii) with AEMO—details regarding the event with a view to ensuring that resources are available to effect customer transfers; and

(ix) with affected distributors—details of the event and information regarding their obligations; and

(x) with the designated RoLR or designated RoLRs—details of the event and information regarding its or their obligations; and

(c) include, in the event of a RoLR event, strategies for the designated RoLR to quickly and effectively communicate to affected small customers—

(i) details of what happens with their existing contracts with the failed retailer, which must include details of the effect of sections 140 and 141 as to hardship customers, customers on life support, feed-in arrangements, termination of direct debits (including Centrepay), refunds of advance payments, security deposits, credits on prepayment meter system accounts and uncompleted service orders; and

(ii) details as to the designated RoLR and the arrangements that apply for the sale of energy; and