139Publication requirements for RoLR events

139 Publication requirements for RoLR events

139 Publication requirements for RoLR events

(a1) This section applies if a RoLR notice is issued by the AER.

(1) Notice of the RoLR event must be published on—

(a) the AER’s website; and

(b) AEMO’s website; and

(c) the failed retailer’s website, if possible; and

(d) the designated RoLR’s website.

(2) Recorded or live messages giving information about the RoLR event must be readily available on—

(a) the failed retailer’s call centre telephone number, if possible; and

(b) the AER’s call centre telephone number; and

(c) the designated RoLR’s call centre telephone number.

(3) If and to the extent the AER considers it necessary or desirable to do so, the AER may place advertisements in newspapers or on radio and television in the area or areas served by the failed retailer giving information about the RoLR event.

(4) This section does not prevent a RoLR plan—

(a) having requirements for notification directly to customers by the designated RoLR (or by any other person) of a RoLR event or of the change of retailer, or both; or

(b) making additional provision for publication of a RoLR event.