15Late payment fees

15 Late payment fees

15 Late payment fees

(cf 2013 reg cl 10)

Rule 73 of the National Energy Retail Rules is modified by inserting the following subrule at the end of the rule—

(2) A retailer must waive any fee payable under a customer retail contract with a small customer for late payment of a bill for customer services in the following circumstances—

(a) if the contract is a contract for electricity or a dual fuel contract and the customer receives the Low Income Household Rebate or the Medical Energy Rebate;

(b) if that bill, or another bill given to the customer under the contract, is the subject of a matter being considered by the energy ombudsman;

(c) if the bill is subject to an arrangement to pay by instalments under a payment plan;

(d) if any part of the bill is paid by a voucher issued under the Energy Accounts Payment Assistance Scheme;

(e) if the retailer is aware that the customer has sought assistance to pay the bill from a participating community welfare organisation that issues vouchers under the Energy Accounts Payment Assistance Scheme.