15Late payment fees

#### 15 Late payment fees 15 Late payment fees (cf 2013 reg cl 10) > Rule 73 of the National Energy Retail Rules is modified by inserting the following subrule at the end of the rule— > > > > (2) A retailer must waive any fee payable under a customer retail contract with a small customer for late payment of a bill for customer services in the following circumstances— > > > > > > > (a) if the contract is a contract for electricity or a dual fuel contract and the customer receives the Low Income Household Rebate or the Medical Energy Rebate; > > > > > > > (b) if that bill, or another bill given to the customer under the contract, is the subject of a matter being considered by the energy ombudsman; > > > > > > > (c) if the bill is subject to an arrangement to pay by instalments under a payment plan; > > > > > > > (d) if any part of the bill is paid by a voucher issued under the Energy Accounts Payment Assistance Scheme; > > > > > > > (e) if the retailer is aware that the customer has sought assistance to pay the bill from a participating community welfare organisation that issues vouchers under the Energy Accounts Payment Assistance Scheme.