CTHIn ForceLegislation
National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018
9System must afford procedural fairness
Start here
Get a plain-English read of 9
Turn the raw legal text into a practical explanation grounded in National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.
9 System must afford procedural fairness
(1) The complaints management and resolution system of a registered NDIS provider must require that people are afforded procedural fairness when a complaint is dealt with by the provider. (2) The Commissioner may, by notifiable instrument, make guidelines relating to procedural fairness for the purposes of subsection (1).