CTHIn ForceLegislation
National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018
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National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018
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Turn the raw legal text into a practical explanation grounded in National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.
A registered NDIS provider must implement and maintain a complaints management and resolution system that complies with the requirements set out in this Part.
Note: The complaints management and resolution system must also be appropriate for the provider’s size and classes of supports or services provided and make provision in relation to advocates and other representatives of persons with disability (see paragraphs 73W(a), (aa) and (ab) of the Act).