National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018
6Purpose of this Part
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6 Purpose of this Part
(1) This Part is made for the purposes of paragraph 73W(b) of the Act. (2) It sets out what must be included in the complaints management and resolution systems of registered NDIS providers.
Note 1: Failure by a registered NDIS provider to comply with the requirements of this Part is a breach of condition of registration (see paragraph 73F(2)(e) of the Act) and may lead to compliance and enforcement action under Division 8 of Part 3A of the Act.
Note 2: A registered NDIS provider also has obligations in relation to incident management systems and reportable incidents that may apply to a complaint if it raises an issue that is an incident or a reportable incident (see sections 73Y and 73Z of the Act and the National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018).