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National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018
5Simplified outline of this Part
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5 Simplified outline of this Part
This Part requires all registered NDIS providers to implement and maintain a system to manage and resolve complaints about the supports and services they provide.
The complaints management and resolution system must make sure that people can easily make a complaint and that all complaints are dealt with fairly and quickly.
Providers must make available information about how to make a complaint to the provider and to the Commissioner, and must keep records about complaints that they receive.