29Inquiries by the Commissioner in relation to complaints

29 Inquiries by the Commissioner in relation to complaints

(1) The Commissioner may, on his or her own initiative, authorise an inquiry in relation to an issue arising out of, or connected with, a complaint about the provision of supports or services by an NDIS provider. (2) The Commissioner may, on his or her own initiative, authorise an inquiry in relation to a series of complaints that have occurred in connection with the provision of supports or services by one or more NDIS providers. (3) An inquiry may be carried out whether or not a complaint has been received under section 15. (4) An inquiry may be carried out as the Commissioner thinks fit and the Commissioner is not bound by any rules of evidence. (5) Without limiting subsection (4), the Commissioner may: (a) consult with other persons, bodies and governments on matters relating to the inquiry; or (b) request information that is relevant to the inquiry from any person; or (c) provide opportunities for people with disability to participate in the inquiry. (6) The Commissioner may prepare and publish a report setting out his or her findings in relation to the inquiry.