24Notice of outcome of resolution process

24 Notice of outcome of resolution process

(1) This section applies if the Commissioner decides under section 22 to end a resolution process in relation to a complaint or an issue raised in a complaint. (2) The Commissioner must, as soon as practicable, give the complainant, each person with disability affected by an issue raised in the complaint, the relevant NDIS provider and any person employed or otherwise engaged by the provider who may have adverse findings made against the person, the following information: (a) notice of the outcome of the resolution process including: (i) any key findings or outcomes of the resolution process; and (ii) any actions agreed to be taken by an NDIS provider or complainant in relation to the issue; and (iii) any remedial action in relation to the complaint or issue that the Commissioner requires the NDIS provider to undertake within a specified period; and (iv) the Commissioner’s decision to end the resolution process and the reasons for that decision; (b) information about how the complainant or the NDIS provider may apply for reconsideration of the Commissioner’s decision; (c) any other information the Commissioner considers relevant. (3) However, the Commissioner is not required to comply with subsection (2) in relation to the complainant if: (a) the complaint was made anonymously; or (b) the complaint was withdrawn under section 18. (4) In complying with subsection (2), the Commissioner may, on request from a person with disability affected by an issue raised in the complaint, exclude information. (5) The Commissioner may exclude information under subsection (4) only if the Commissioner is satisfied that such an exclusion will not materially affect the complainant’s ability to seek reconsideration of the decision. (6) The Commissioner may include different information in a notice given under this section to the complainant, a person with disability affected by an issue raised in the complaint, the NDIS provider and a person employed or otherwise engaged by the provider. (7) The information under subsection (2) may be given orally, in writing or by any other means which is appropriate in the circumstances.