23BNotice of decision to require NDIS provider to take certain actions

23B Notice of decision to require NDIS provider to take certain actions

(1) If the Commissioner decides under paragraph 16(3)(c) to require the NDIS provider to take certain actions in relation to a complaint or an issue raised in a complaint, the Commissioner must, as soon as practicable, give the complainant information about the actions the NDIS provider has been required, or is required, to take. (2) However, the Commissioner is not required to comply with subsection (1) if: (a) the complaint was made anonymously; or (b) the complaint was withdrawn under section 18. (3) In complying with subsection (1), the Commissioner may, on request from a person with disability affected by an issue raised in the complaint, exclude information. (4) The information under subsection (1) may be given orally, in writing or by any other means which is appropriate in the circumstances.