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National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018
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National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018
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Turn the raw legal text into a practical explanation grounded in National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.
(1) If the Commissioner decides under paragraph 16(3)(b) to give assistance and advice in relation to a complaint or an issue raised in a complaint, the Commissioner must, as soon as practicable, give the complainant information about the assistance and advice that has been given, or is to be given. (2) However, the Commissioner is not required to comply with subsection (1) if: (a) the complaint was made anonymously; or (b) the complaint was withdrawn under section 18. (3) In complying with subsection (1), the Commissioner may, on request from a person with disability affected by an issue raised in the complaint, exclude information. (4) The information under subsection (1) may be given orally, in writing or by any other means which is appropriate in the circumstances.