23Notice of decision to close a complaint or issue

23 Notice of decision to close a complaint or issue

(1) If the Commissioner decides under paragraph 16(3)(a) to close a complaint or an issue raised in a complaint, the Commissioner must, as soon as practicable, give the complainant: (a) the reasons for the Commissioner’s decision to close the complaint or issue and any appropriate feedback for the complainant in relation to that decision; and (b) information about how the complainant may apply for reconsideration of the decision by the Commissioner. (2) However, the Commissioner is not required to comply with subsection (1) if: (a) the complaint was made anonymously; or (b) the complaint was withdrawn under section 18. (3) In complying with subsection (1), the Commissioner may, on request from a person with disability affected by an issue raised in the complaint, exclude information. (4) The Commissioner may exclude information under subsection (3) only if the Commissioner is satisfied that such an exclusion will not materially affect the complainant’s ability to seek reconsideration of the decision or be afforded procedural fairness. (5) The information under paragraphs (1)(a) and (b) may be given orally, in writing or by any other means which is appropriate in the circumstances.