National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018
21Notifying NDIS provider
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21 Notifying NDIS provider
(1) If the Commissioner decides to undertake a resolution process in relation to a complaint or an issue arising out of a complaint, the Commissioner must notify the NDIS provider to which the complaint or issue relates about the issue as soon as practicable. (2) Subsection (1) does not apply if the Commissioner considers that the notification will, or is likely to: (a) impede the resolution of the complaint or issue; or (b) place the health, safety or wellbeing of the complainant, a person with disability or any other person at risk; or (c) place the complainant or a person with disability at risk of victimisation, intimidation or harassment.