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National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018
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National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018
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Turn the raw legal text into a practical explanation grounded in National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.
(1) The Commissioner must take reasonable steps to ensure that a request for confidentiality under subsection 15(3) is complied with. (2) However, the Commissioner may decide not to comply with the confidentiality request if the Commissioner considers that doing so will, or is likely to, place at risk the health, safety or wellbeing of any of the following persons: (a) the complainant; (b) a person with disability affected by an issue raised in the complaint; (c) any other person. (3) The Commissioner must take all reasonable steps to notify the complainant before deciding not to keep information confidential that the complainant has requested be kept confidential.