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National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018
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National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018
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Turn the raw legal text into a practical explanation grounded in National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.
(1) A person may make a complaint to the Commissioner in relation to an issue arising out of, or in connection with, the provision of supports or services provided by an NDIS provider. (2) A complaint: (a) may be made orally, in writing or by any other means which is appropriate in the circumstances; and (b) may be made anonymously. (3) The complainant may ask the Commissioner to keep any of the following information confidential: (a) the identity of the complainant; (b) the identity of a person identified in the complaint; (c) any other details included in the complaint. (4) The Commissioner must take reasonable steps to ensure that: (a) appropriate support and assistance is provided to any person who wishes to make a complaint; and (b) a person making a complaint, and persons with disability affected by a complaint, are provided with information about accessing an independent advocate.