National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018
14Purposes of this Part
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14 Purposes of this Part
(1) This Part is made for the purposes of subsection 73X(1) of the Act. (2) It prescribes arrangements relating to the management and resolution of complaints arising out of, or in connection with, the provision of supports or services provided by NDIS providers.
Note: Failure by a registered NDIS provider to comply with the requirements of this Part is a breach of condition of registration (see paragraph 73F(2)(f) of the Act) and may lead to compliance and enforcement action under Division 8 of Part 3A of the Act.