30. Requirement to notify the System Operator of certain things

(1) This rule applies if a healthcare provider organisation:

(a) becomes aware or suspects that there is a non-clinical, My Health Record system-related error in a record that has been accessed via, or downloaded from, the My Health Record system by it or its employees; or

(b) undergoes a material change.

(2) A healthcare provider organisation must:

(a) give the System Operator, in writing, details of the error or material change; and

(b) do so within two business days of become aware or suspecting the error, or undergoing the material change.

Example: A healthcare provider organisation must promptly notify the System Operator if they or their employees become aware of an uploaded record which appears to have been corrupted during upload.