12. Suspension on death of healthcare recipient

The System Operator must suspend access to a healthcare recipient’s My Health Record for all the healthcare recipient’s authorised representatives and nominated representatives if informed by the service operator that the status of the healthcare recipient’s healthcare identifier has been changed to deceased.

Note 1: Where the status of a healthcare recipient’s healthcare identifier is deceased, this indicates that evidence of the healthcare recipient’s death has been received but the service operator has not yet received formal confirmation in the form of fact of death data from the relevant State or Territory authority.

Note 2: Once the service operator informs the System Operator that the healthcare recipient’s healthcare identifier has been retired (that is, fact of death data has been received), the System Operator must cancel the healthcare recipient’s registration under subsection 51(6) of the Act. Where a healthcare recipient’s registration is cancelled, access to the healthcare recipient’s My Health Record ceases for authorised representatives and nominated representatives.