467MAI commission—disclosure of information relating to

467 MAI commission—disclosure of information relating to complaints (1) This section applies if the MAI commission receives a complaint from a person injured in a motor accident, or the injured person’s personal representative or guardian (the complainant), about the handling of the injured person’s application for defined benefits or motor accident claim by the relevant insurer for the motor accident.

(2) The MAI commission may give the relevant insurer for the motor accident some or all of the information included with the complaint. (3) However, the MAI commission must not disclose any other information in relation to the complaint until the MAI commission has completed its inquiries into the complaint. (4) The MAI commission must, as soon as practicable after completing its inquiries into the complaint, give the relevant insurer and the complainant written notice of its findings. (5) A notice under subsection (4) may include— (a) some or all of the information included with the complaint; and (b) any response by the relevant insurer to the complaint. (6) However, the notice must not include information mentioned in subsection (5) if— (a) the MAI commission believes on reasonable grounds that including the information— (i) may disclose confidential information about the relevant insurer’s business operations; or (ii) may prejudice an investigation by the police or relevant insurer of the motor accident, or the application for defined benefits or motor accident claim; or (b) a regulation prescribes the inclusion of the information as a prohibited disclosure of information. (7) The MAI guidelines may make provision in relation to the handling of complaints. information includes a document.