Migration (Migration Agents Code of Conduct) Regulations 2021
33General duties
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33 General duties
A migration agent must, in giving immigration assistance to a client or in performing other work or services for a client under a service agreement: (a) subject to this instrument and any other law of the Commonwealth, a State or a Territory, act: (i) in the legitimate interests of the client; and (ii) in accordance with the client’s instructions; and (iii) in accordance with the relevant service agreement (if any—see section 43); and (b) have regard to the client’s dependence on the agent’s knowledge and experience; and (c) respond to the client in a timely manner; and (d) be aware of the times by which, under law, any relevant application must be made, any relevant response must be given or any other relevant thing must be done; and (e) have regard to the consequences of an application not being made, a response not being given, or any other thing not being done by the relevant time.