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Mental Health and Wellbeing Act 2022
469Mental health and wellbeing service provider must establish procedures for receiving, managing and resolving complaints
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469 Mental health and wellbeing service provider must establish procedures for receiving, managing and resolving complaints
(1) A mental health and wellbeing service provider must establish procedures for receiving, managing and resolving complaints made to the mental health and wellbeing service provider about the provision of mental health and wellbeing services.
(2) Procedures established under subsection (1) must comply with the complaint handling standards.
Division 5—Deferral of notification