Mental Health and Wellbeing Act 2022
465Mental Health and Wellbeing Commission must prepare complaint handling standards
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465 Mental Health and Wellbeing Commission must prepare complaint handling standards
(1) The Mental Health and Wellbeing Commission must prepare a document that sets out the proposed complaint handling standards for mental health and wellbeing service providers.
(2) The document under subsection (1) may—
(a) wholly or partially adopt the complaint handling standards prepared by the Health Complaints Commissioner under section 132 of the Health Complaints Act 2016; or
(b) adopt the complaint handling standards prepared by the Health Complaints Commissioner under section 132 of the Health Complaints Act 2016 with amendments; or
(c) adopt the complaint handling standards prepared by the Health Complaints Commissioner under section 132 of the Health Complaints Act 2016 and includes additional complaint handling standards prepared by the Commission.
(3) The Mental Health and Wellbeing Commission must give the document prepared under subsection (1) to the Minister.
(4) On the recommendation of the Minister, the Governor in Council, by Order published in the Government Gazette, may make the complaint handling standards.