460Conciliation

460 Conciliation

(1) The Mental Health and Wellbeing Commission must not commence a conciliation of a complaint unless—

(a) each party to the complaint has agreed to participate in the conciliation; and

(b) written notice of the conciliation was given to each party under section 452(2)(c) before the party agreed to participate in the conciliation.

(2) A conciliation must be held in private.

(3) Subject to subsection (4), the Mental Health and Wellbeing Commission may conduct the conciliation in any manner that the Commission considers appropriate in order to resolve the complaint.

(4) The Mental Health and Wellbeing Commission must take reasonable steps to ensure that the conciliation is conducted in a manner that promotes the wellbeing of the consumer.