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Mental Health and Wellbeing Act 2022
458Mental health and wellbeing service provider may be required to respond
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458 Mental health and wellbeing service provider may be required to respond
(1) During a complaint resolution process, the Mental Health and Wellbeing Commission, by written notice, may require a mental health and wellbeing service provider that is a party to a complaint to give a written response to each issue raised in the complaint.
(2) A written notice under subsection (1) must specify the time within which a written response must be given not exceeding 20 business days after the notice is given.
(3) A mental health and wellbeing service provider to whom a written notice is given under this section must comply with the requirements of the notice.