441Preliminary options for responding to complaint—early resolution options

441 Preliminary options for responding to complaint—early resolution options

(1) This section applies to a complaint that is—

(a) confirmed, if required by section 435(2); and

(b) recorded by the Mental Health and Wellbeing Commission under section 437.

(2) The Mental Health and Wellbeing Commission may—

(a) provide advice to the complainant about the options available to resolve the complaint; or

(b) attempt an early resolution of the complaint with all or any of the following persons—

(i) the complainant;

(ii) the mental health and wellbeing service provider that is a party to the complaint;

(iii) the consumer, if that person is not the complainant.

(3) The Mental Health and Wellbeing Commission may attempt an early resolution of a complaint under subsection (2)(b) in any manner and using any means that the Commission considers appropriate.