440Preliminary options for responding to complaint—information

440 Preliminary options for responding to complaint—information

(1) This section applies to a complaint that is—

(a) confirmed, if required by section 435(2); and

(b) recorded by the Mental Health and Wellbeing Commission under section 437.

(2) The Mental Health and Wellbeing Commission may seek further information about the complaint by—

(a) interviewing the complainant; or

(b) requiring the complainant to give the Commission more information.

(3) In order to determine how to deal with a complaint, the Mental Health and Wellbeing Commission may request more information from—

(a) the complainant; or

(b) the mental health and wellbeing service provider; or

(c) any person who received or sought the mental health and wellbeing service (if applicable); or

(d) any other person whom the Commission reasonably believes has relevant information.