433Complaint by carer, family member or supporter

433 Complaint by carer, family member or supporter

A complaint may be made to the Mental Health and Wellbeing Commission under this Part by a carer, family member or supporter of a consumer in relation to their experience as a carer, family member or supporter of the consumer including—

(a) any failure by a mental health and wellbeing service provider to make all reasonable efforts to comply with the mental health and wellbeing principles or any other principles or duties under this Act; or

(b) the manner in which a complaint made to a mental health and wellbeing service provider in relation to the experience of the carer, family member or supporter of the consumer, was handled by the mental health and wellbeing service provider, including whether the mental health and wellbeing service provider did not comply with, or has acted inconsistently with, any complaint handling standards.