Mental Health and Wellbeing Act 2022
431Complaint by consumer
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431 Complaint by consumer
A complaint may be made to the Mental Health and Wellbeing Commission under this Part by a consumer in relation to any matter arising out of—
(a) the provision of a mental health and wellbeing service to the consumer by a mental health and wellbeing service provider; or
(b) a failure to provide a mental health and wellbeing service to the consumer by a mental health and wellbeing service provider; or
(c) a failure by a mental health and wellbeing service provider to make all reasonable efforts to comply with the mental health and wellbeing principles or any other principles or duties under this Act; or
(d) the manner in which a complaint made by, or on behalf of, the consumer to a mental health and wellbeing service provider was handled by the mental health and wellbeing service provider, including whether the mental health and wellbeing service provider did not comply with, or has acted inconsistently with, any complaint handling standards.