161Complaints

161 Complaints

(1)  Any patient is entitled to make a complaint to an Official Visitor.

(1A)  [Section 161 Subsection (1A) inserted by No. 4 of 2023, s. 148, Applied:25 Sep 2023] Subsection (1) applies to a patient who is a child or young person, regardless of whether the patient has the consent of a parent, or guardian, to make the complaint.

(2)  An Official Visitor may also accept a complaint, concerning any patient, from –

(a) a support person, or representative, of the patient; or

(b) a person who, in the opinion of the Official Visitor, has a genuine interest in the patient's welfare.

(3)  A complaint may be made by any available means acceptable to the Official Visitor concerned.