95Recording complaints

95 Recording complaints

(1) The master of a regulated Australian vessel must ensure that details mentioned in subsection (2) of a complaint that is made on board by a seafarer, and any outcomes, are recorded, but not in the official logbook.

(2) For subsection (1), the details are:

(a) the date and time when the complaint was made; and

(b) to whom it was made; and

(c) the nature of the complaint; and

(d) any outcomes from the onboard complaints procedure; and

(e) if the complaint has not been resolved — any additional action taken to expedite the matter, including whether or not the matter has been referred ashore to the vessel owner to resolve.

(3) The master of a regulated Australian vessel must ensure that a copy of the record of the complaint is given to the seafarer who made the complaint.

(4) An offence against subsection (1) or (3) is a strict liability offence.

(5) A person is liable to a civil penalty if the person contravenes subsection (1) or (3).