40Complaints not resolved on-board

40 Complaints not resolved on-board

(1) If AMSA receives a complaint from a foreign vessel and cannot resolve the complaint at a shipboard level, AMSA must:

(a) tell the flag state administration of the vessel; and

(b) ask the flag state administration to provide a corrective plan of action within 7 days after being told.

(2) If the flag state administration tells AMSA that it will deal with the complaint, AMSA may cease its involvement with the complaint unless:

(a) AMSA is not satisfied that the action taken will effectively resolve the complaint; or

(b) the flag state administration:

(i) does not reply within 7 days; or

(ii) tells AMSA that it will not deal with the complaint.

(3) If AMSA receives a complaint from a regulated Australian vessel, AMSA must ensure that the steps mentioned in subsection 39(2) are completed.