36Recording complaints

36 Recording complaints

(1) The master of a vessel must ensure that details of a complaint that is made on board by a seafarer, and any outcomes, are recorded, but not in the official log book.

(2) The details must include:

(a) the date and time when the complaint was made; and

(b) to whom it was made; and

(c) the nature of the complaint; and

(d) any outcomes from the on-board complaints procedure; and

(e) if the complaint has not been resolved — any additional action taken to expedite the matter, including whether or not the matter has been referred ashore; and

(f) if the matter has been referred ashore — to whom it was referred.