CTHRepealedLegislation
Marine Order 11 (Living and working conditions on vessels) 2013
34Procedure when complaint made
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34 Procedure when complaint made
(1) If the head of department or superior officer receives a complaint, he or she must take action within 7 days to resolve the matter in accordance with the on board complaint procedure.
(2) If the seafarer who made the complaint is not satisfied that the matter is resolved by the head of department or superior officer, the seafarer may give the complaint to the master.
(3) If the master receives a complaint, he or she must deal with it him or herself in accordance with the on board complaint procedure.