Chapter 2: Operations Manual

Section 2.1: General

2.1.1 Introduction

2.1.1.1 An Operations Manual shows how and where an ATS provider provides, or proposes to provide, air traffic services.

2.1.2 Content of the Operations Manual

2.1.2.1 An operations manual must contain:

(a) a table of contents based on the items in the manual, indicating the page number on which each item begins;

(b) a description of the provider’s organisational structure and a statement setting out the functions that the provider performs, or proposes to perform under CASR Part 172;

(c) a description of the chain of command established, or proposed to be established, by the provider and a statement of the duties and responsibilities of any supervisory positions within the organisational structure;

(d) a statement showing how the provider determines the number of operational staff required including the number of operational supervisory staff;

(e) a list of the air traffic services that the provider provides, or proposes to provide;

(f) a statement for each air traffic service, showing the hours of operation of the service;

(g) a statement, for each air traffic service, that identifies the particular airspace within which the service is provided, or proposed to be provided;

(h) a statement, for each air traffic service, that identifies the location from where the service is provided, or proposed to be provided;

(i) if the provider provides, or proposes to provide, an air traffic service for a controlled aerodrome:

(i) a description of the manoeuvring area of the aerodrome; and

(ii) copy of the parts of the aerodrome emergency plan, set out in the aerodrome operator’s aerodrome manual that are relevant to the provision of the service; and

(iii) a copy of the procedures set out in the aerodrome operator’s aerodrome manual for preventing the unauthorised entry of persons or things onto the manoeuvring area of the aerodrome; and

(iv) a copy of the procedures set out in the aerodrome operator’s aerodrome manual for the control of surface vehicles operating on or in the vicinity of the manoeuvring area;

(j) a statement of the responsibilities and functions for each operating position;

(k) a description of the arrangements made or proposed to be made by the provider to ensure that it has, and will continue to receive, on a daily basis, the information necessary for providing the service;

(l) a description of the arrangements made or proposed to be made by the provider to ensure that it has, and will continue to be able to provide, information in connection with its air traffic services to another person whose functions reasonably require that information (includes SAR alerting);

(m) a description of the provider’s document and record keeping system;

(n) a copy of any agreement entered into by the provider in relation to the provision of any of the air traffic services;

(o) a copy of the document that sets out the provider’s safety management system;

(oa) the details of the provider’s fatigue risk management system;

(p) a copy of the provider’s contingency plan;

(q) a copy of the provider’s security program;

(r) a description of the processes and documentation used to present to staff the relevant standards, rules and procedures contained in ICAO Annexes 10 and 11, ICAO PANS-ATM, ICAO Regional Supplementary Procedures, Chapter 10 of this MOS, and any of the provider’s site-specific instructions for the provision of air traffic services;

(s) a description of the processes and documentation used to provide operational instructions to staff;

(t) a description of the procedures to be followed to ensure all operational staff are familiar with any operational changes that have been issued since they last performed operational duties;

(u) a description of the provider’s training and checking program;

(v) a description of the procedures to be used in commissioning new facilities, equipment and services;

(w) the procedures to be followed for revising the operations manual.

Note: For paragraph (oa), Chapter 4 provides for the requirement for an ATS provider to have and implement a fatigue risk management system (FRMS).