Chapter 26: Service and Facility Management Requirements

Section 26.1: General

26.1.1 Standard: Service and Facility Management

26.1.1.1 Procedures must be defined and documented which will ensure the continuous, safe operation of, or reduction of, the level of service and facility provided.

26.1.1.2 To assure the satisfactory operation of systems, equipment and procedures in accordance with the safety management requirements, the following processes must be in place.

(a) the current configuration, that is to be identified in specifications, drawings and documents to assure the system is being operated to a known state;

(b) preventive and corrective maintenance and quality assurance procedures. This requirement must assure the ongoing operation is in accordance with the performance standards;

(c) reliability and maintainability data analysis to confirm performance standards and/or safety assessment;

(d) integrity monitoring and control processes to assure ongoing operation of the system is in accordance with its performance standards;

(e) defect reporting processes to ensure equipment and procedures meet an ongoing performance standard equal to its performance expectation at design, acquisition, acceptance and after modification;

(f) a critical system failure reporting procedure as a means of linking the performance of the elements of the airways system to management accountabilities; and

(g) an equipment fault and air safety incident reporting system to ensure that there is a method of monitoring the level of service provision against that required by the users.