36Prescribed information, &c., for dispute resolution policies

36 Prescribed information, &c., for dispute resolution policies

(1)  For the purposes of section 28JA(3)(a) of the Act, the following information is prescribed as the information that is to be contained in a dispute resolution policy:

(a) details of how the policy is to be used to resolve disputes, including –

(i) the matters covered by the policy; and

(ii) the methods of dispute resolution available under the policy; and

(iii) the circumstances in which the available methods of dispute resolution may be used; and

(iv) the circumstances in which the council may engage external parties to assist or participate in the dispute resolution; and

(v) the circumstances in which mediation may be considered suitable for resolving a dispute; and

(vi) the circumstances in which the dispute resolution process may not be appropriate;

(b) details of how the policy is accessible to complainants, including –

(i) the form and manner in which a complaint must be lodged; and

(ii) the costs associated with lodging a complaint;

(c) details of how the policy is equitable for both complainants and respondents, including –

(i) the process that is to be followed when resolving, or attempting to resolve, a dispute under the policy; and

(ii) the anticipated timeframe for a dispute resolution process; and

(iii) the confidentiality requirements that are applicable to a dispute resolution process; and

(iv) the process for dealing with conflicts of interest relevant to a dispute resolution process; and

(v) the roles and responsibilities of the parties to a dispute; and

(vi) how the policy is informed by, and supports, gender-responsive practices and principles; and