122Complaint referred to council by CEO

122 Complaint referred to council by CEO (1) As soon as practicable after receiving a complaint under section 120, the CEO must refer the complaint to the council. (2) After receiving the complaint from the CEO, the council must: (a) decide the complaint; or (b) refer the complaint to a panel (council panel) for the council panel to decide the complaint; or (c) refer the complaint to a third party. (3) A council panel is established by the council and consists of at least 3 members of the council. (4) The regulations may prescribe any other procedures to be undertaken by the CEO or council on receipt of a complaint.