290Determination of consumer matters by local regulatory authority

290 Determination of consumer matters by local regulatory authority

290 Determination of consumer matters by local regulatory authority

(1) The designated local regulatory authority may resolve a consumer matter by making a determination that, in the designated local regulatory authority’s view, is fair and reasonable in all the circumstances.

(2) In determining a consumer matter, the designated local regulatory authority may make any of the following orders—

(a) an order cautioning the respondent or a legal practitioner associate of the respondent law practice;

(b) an order requiring an apology from the respondent or a legal practitioner associate of the respondent law practice;

(c) an order requiring the respondent to redo the work that is the subject of the complaint at no cost or to waive or reduce the fees for the work;

(d) an order requiring—

(i) the respondent Australian legal practitioner; or

(ii) the respondent law practice to arrange for a legal practitioner associate of the law practice—

to undertake training, education, counselling or be supervised;

(e) a compensation order against the respondent in accordance with Part 5.5.

(3) A failure to comply with an order under this section is capable of constituting unsatisfactory professional conduct or professional misconduct on the part of—

(a) any principal of a respondent law practice; and

(b) any lawyer involved in the contravention.