268Matters in a complaint

268 Matters in a complaint

268 Matters in a complaint

(1) A complaint may contain either or both of the following—

(a) a consumer matter;

(b) a disciplinary matter.

(2) A dispute or issue about conduct that is the subject of a complaint can be both a consumer matter and a disciplinary matter.

Note

For example, a dispute or issue relating to costs could be both a consumer matter (i.e. a costs dispute) and a disciplinary matter.

(3) A commercial or government client making a complaint cannot obtain relief under this Chapter in relation to a consumer matter, but this subsection does not prevent the dispute or issue that is the subject of the consumer matter from being dealt with as a disciplinary matter.