1Managing

1 Managing personal time • used a diary or another system to record time limits or deadlines and to assist in planning work • identified conflicting priorities as they arise and managed the conflict effectively • used available time effectively, to the benefit of the lawyer's clients and employer

Schedule 4 Legal Profession Admission Rules 2007 61 2 Managing risk • conducted each matter in a way that minimises any risk to the client, lawyer or firm arising from missed deadlines, negligence or failure to comply with the requirements of the law, a court or other body • recognised the limits of the lawyer's expertise and experience and referred the client or matter to other lawyers, counsel or other professionals, as the circumstances require 3 Managing files • used a file management system to ensure that work priorities are identified and managed, client's documents are stored in an orderly and secure manner, and to alert the lawyer to any need to follow up a matter or give it other attention • rendered timely bills, in accordance with law and any agreement between the lawyer and client, which set out the basis for calculating the lawyer's fees • accurately recorded all communications and attendances, with details of dates and times 4 Keeping client informed • communicated with the client during the course of the matter as frequently as circumstances and good practice require • confirmed oral communications in writing when requested by the client or required by good practice • dealt with the client's requests for information promptly • informed the client fully of all important developments in the matter, in a way which a reasonable client could understand