38Complaints made by prisoners

#### 38 Complaints made by prisoners 38 Complaints made by prisoners > > (1) If a prisoner informs a prison officer that the prisoner wishes to make a complaint, the prison officer— > > > > > (a) must take all steps necessary to facilitate the making of the complaint, and > > > > > (b) must immediately send, unopened, any written matter addressed to a police officer (whether by name or by reference to an office held by that officer), the Commissioner of Police or Crime Commissioner (whether by name or by reference to that office) or to the Commission to that addressee. > > > (2) In this section— > > > > prisoner means any person in lawful detention or custody, and prison officer means any person by whom the prisoner is detained, or in whose custody the prisoner is, or who is in charge of the prisoner and who, if a correctional officer within the meaning of the [Crimes (Administration of Sentences) Act 1999](/view/html/inforce/current/act-1999-093), is authorised by or under that Act to accept correspondence from a prisoner. > > Note— > > See the [Crimes (Administration of Sentences) Act 1999](/view/html/inforce/current/act-1999-093) and the regulations made under that Act in relation to the way a prisoner may send a letter. > > **s 38:** Am 2025 No 6, Sch 2.1.