73Making of complaint

73 Making of complaint (1) A person may make a complaint to the Director regarding: (a) the conduct of a licensee; or (b) the possession, supply or consumption of kava in a licence (2) A complaint must be: (a) in writing and must set out the grounds on which the complaint is made and the facts relied on by the person to constitute the grounds; and (b) signed by the person making it. (3) If a complaint is lodged with the Director, the Director must: (a) inform the licensee of the complaint and give the licensee sufficient opportunity to provide a written reply to the complaint; and (b) consider and investigate the substance of the complaint as the Director thinks fit, taking into account any written reply of the licensee under paragraph (a).

Kava Management Act 1998 43 (4) After considering and investigating a complaint, the Director must: (a) determine that, in the opinion of the Director, the complaint is of a frivolous, irrelevant or malicious nature, and dismiss the complaint; or (b) determine that no further action is warranted; or (c) determine to give a direction under section 75 in response to the complaint; or (d) determine to take action under section 77 in response to the complaint. (5) The Director must give notice of a determination under subsection (4) to the person who made the complaint and the licensee against whom the complaint was made.