24Notifications where current or prospective customer is a registered individual

24 Notifications where current or prospective customer is a registered individual

(1) If a licensed interactive wagering service provider is informed by the Register operator that a current customer is a registered individual, the provider must:

(a) inform the individual that the provider has been advised by the Register operator that the customer is registered on BetStop; and

(b) inform the individual that the provider is prevented from providing licensed interactive wagering services to the customer; and

(c) inform the individual that their licensed interactive wagering service account with the provider will be closed in accordance with section 61MB or section 61MC of the Act (whichever is applicable), and that any credit in the account will be refunded to them under section 61MC (if applicable); and

(d) provide the individual with information about relevant available support services,

as soon as practicable after being so informed.

Note: Licensed interactive wagering service providers have various obligations relating to the closure of an account where an individual becomes a registered individual, which are set out in sections 61MB and 61MC of the Act.

(2) If a licensed interactive wagering service provider is informed by the Register operator that a prospective customer is a registered individual, the provider must:

(a) inform the individual that they are registered on BetStop; and

(b) inform the individual that they cannot open a new licensed interactive wagering service account; and

(c) provide the individual with information about relevant available support services,

as soon as practicable after being so informed.