123Aborted games

123 Aborted games (2) If an authorised game conducted by a licensed provider is started but miscarries because of human error, or a failure of an operating or telecommunication system, the licensed provider— (a) must immediately inform the commission of the circumstances of the incident; and (b) must not conduct a further game if the game is likely to be affected by the same error or fault. (3) After investigating the incident, the commission may, by written notice to the licensed provider— (a) direct the licensed provider to— (i) refund the amounts wagered in the game to the players; and (ii) if a player has an accrued credit when the game miscarries—pay to the player the monetary value of the credit; or (b) give to the licensed provider the other directions the commission considers appropriate in the circumstances. (4) A licensed provider must comply with a direction under subsection (3). (5) If a person entitled to a refund or other payment under this section has a player’s account, the amount of the refund or other payment is to be paid into the account.