121Claim for prize

121 Claim for prize (1) If a claim for a prize in an authorised game is made to a licensed provider within 1 year after the end of the game, the licensed provider must— (a) immediately try to resolve the claim; and (b) if the licensed provider is not able to resolve the claim—by written notice (a claim result notice) given to the claimant, promptly inform the claimant— (i) of the licensed provider’s decision on the claim; and (ii) that the person may, within 10 days of receiving the notice, ask the commission to review the decision. (2) If the claim is not resolved, the claimant may ask the commission to review the licensed provider’s decision on the claim. (3) If the claimant receives a claim result notice, the claimant must make any request to the commission under subsection (2) within 10 days after the day the claimant receives the notice.