42‑15 Communication42‑15 Communication

42‑15 Communication

(1) Communications by a registered trustee must be: (a) clear and concise and, where appropriate, expressed in lay terms; and (b) objective; and (c) responsive; and (d) timely; and (e) expressed in a professionally courteous tone and manner. (2) A registered trustee must take care to ensure that all communications, including reports (whether issued personally or by delegation) are accurate and do not omit or obscure information required to be included or relevant to users of the communication. (3) A registered trustee must preserve confidential information where necessary, unless disclosure of such information is required by law.