Indigenous Student Assistance Grants Guidelines 2017
36Grievances and complaints
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36 Grievances and complaints
A higher education provider must make information publicly available that advises employees of the provider and Indigenous students of the procedures for dealing with grievances and making complaints about the use of an ISSP grant by the provider.
Note: Paragraph 2.4 of the Higher Education Threshold Standards Framework provided for in the Higher Education Standards Framework (Threshold Standards) 2015 sets out threshold standards for mechanisms, allowing a person to resolve grievances and complaints, that a higher education provider is required to meet in order to be registered by the Tertiary Education Quality Standards Agency to operate in Australia under section 21 of the Tertiary Education Quality and Standards Agency Act 2011.