This instrument is the Human Services (Centrelink) Regulations 2021.
3 Authority
This instrument is made under the Human Services (Centrelink) Act 1997.
5 Definitions
In this instrument:
Act means the Human Services (Centrelink) Act 1997.
Commonwealth body means a Commonwealth entity, or a Commonwealth company, within the meaning of the Public Governance, Performance and Accountability Act 2013.
de‑identified has the meaning given by subsection 6(1) of the Privacy Act 1988.
emergency means an emergency or disaster that occurs in Australia, or that affects one or more Australian citizens or permanent residents, and includes:
(a) an emergency or disaster that has been the subject of a declaration under section 80J or 80K of the Privacy Act 1988; and
(b) any circumstance in relation to which the Australian Government has decided that a program of special assistance involving the provision of a service, benefit, program or facility is to be implemented.
Note: Examples of an emergency include the following:
(a) a natural disaster;
(b) a terrorist act.
person affected by an emergency has a meaning affected by section 6.
personal information has the meaning given by subsection 6(1) of the Privacy Act 1988.
State or Territory body means:
(a) a State or Territory Minister; or
(b) a Department of a State or Territory; or
(c) a body (whether incorporated or not) established for a public purpose under a law of a State or Territory.
6 Person affected by an emergency
In this instrument, a reference to a person affected by an emergency includes any of the following:
(a) a person who is indirectly affected by the emergency;
(b) an individual who has a family member who is directly or indirectly affected by the emergency;
(c) an unincorporated organisation that is directly or indirectly affected by an emergency.
Part 2—Prescribed functions of the Chief Executive Centrelink
7 Prescribed functions
This Part prescribes functions of the Chief Executive Centrelink for the purposes of paragraph 8(1)(ba) of the Act.
8 Delegated functions
(1) A prescribed function of the Chief Executive Centrelink is to perform functions delegated to the Chief Executive Centrelink under:
(a) a law of the Commonwealth; or
(b) a law of a State or Territory.
(2) Paragraph (1)(b) of this section applies only if the Chief Executive Centrelink is permitted by sections 13 and 14 of the Act to perform the function.
9 Provision of emergency services
(1) The following are prescribed functions of the Chief Executive Centrelink:
(a) providing a service, benefit, program or facility to a person affected by an emergency (an emergency service);
(b) participating in disaster policy and planning activities, including activities undertaken by disaster policy and planning committees.
(2) Without limiting subsection (1), the Chief Executive Centrelink may perform the functions mentioned in that subsection for, or under an arrangement with, a State or Territory body.
(3) The function mentioned in paragraph (1)(a) in relation to an emergency includes the following:
(a) establishing and maintaining a register of persons affected by the emergency;
(b) receiving, processing, investigating, deciding and paying claims for assistance;
(c) operating a telephone enquiry line;
(d) operating an online enquiry service;
(e) providing call centre assistance;
(f) providing online assistance;
(g) making arrangements for health assessments and other assistance in relation to health care;
(h) referring a person to another organisation if the person requires assistance provided by that organisation;
(i) working with, and providing information to, other government and non‑government bodies in relation to the provision of assistance;
(j) providing information to a State or Territory body about a person affected by the emergency that will assist the State or Territory body to provide a payment, benefit or other assistance to the person;
(k) undertaking action (including starting legal proceedings) to recover payments that should not have been made;
(l) disclosing statistical information (including de‑identified information from the register mentioned in paragraph (a)) about assistance provided;
(m) undertaking compliance, audit, review, investigation, enforcement and recovery services ancillary to the emergency service.
(4) Use or disclosure of personal information under this section is taken to be authorised by law for the purposes of paragraph 6.2(b) of Australian Privacy Principle 6.
(5) If the Chief Executive Centrelink provides an emergency service to a person, or the person makes a request for an emergency service, the Chief Executive Centrelink may:
(a) collect information about the person or the person’s family, including personal information; and
(b) maintain records about the emergency service or the request.
10 Function of providing specified services
(1) A prescribed function of the Chief Executive Centrelink is to provide a service specified in the following table (a specified service) to any of the following:
(a) a Commonwealth body;
(b) a State or Territory body;
(c) a local government body;
(d) a non‑government organisation.
<table cellspacing="0" cellpadding="0" style="width:100%; border-collapse:collapse"><thead><tr><td colspan="2" style="border-top:1.5pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="TableHeading"><span>Specified services</span></p></td></tr><tr><td style="width:8.58%; border-top:0.75pt solid #000000; border-bottom:1.5pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="TableHeading"><span>Item</span></p></td><td style="width:91.42%; border-top:0.75pt solid #000000; border-bottom:1.5pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="TableHeading"><span>Description of service</span></p></td></tr></thead><tbody><tr><td style="width:8.58%; border-top:1.5pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>1</span></p></td><td style="width:91.42%; border-top:1.5pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>A service, benefit, program or facility that is intended to facilitate, promote or ensure the efficient and effective delivery of government services to, or relating to, an inmate of a correctional facility</span></p></td></tr><tr><td style="width:8.58%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>2</span></p></td><td style="width:91.42%; border-top:0.75pt solid #000000; border-bottom:0.75pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>A service (known as Centrepay) of deducting an amount from a benefit payable to an individual and paying the amount directly to another person:</span></p><p class="Tablea"><span>(a) with the individual’s consent, or as otherwise authorised or permitted by a law of the Commonwealth; and</span></p><p class="Tablea"><span>(b) consistently with arrangements between the Department and the other person</span></p></td></tr><tr><td style="width:8.58%; border-top:0.75pt solid #000000; border-bottom:1.5pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>3</span></p></td><td style="width:91.42%; border-top:0.75pt solid #000000; border-bottom:1.5pt solid #000000; padding-right:5.4pt; padding-left:5.4pt; vertical-align:top"><p class="Tabletext"><span>A service (known as Centrelink confirmation e</span><span>‑</span><span>service) of giving information about an individual to another person:</span></p><p class="Tablea"><span>(a) with the individual’s consent or direction; and</span></p><p class="Tablea"><span>(b) consistently with arrangements between the Department and the other person</span></p></td></tr></tbody></table>
(2) Without limiting subsection (1), the prescribed function includes the following:
(a) making the Chief Executive Centrelink or Departmental employees available to perform functions in relation to the provision of a specified service;
(b) determining a person’s eligibility for a specified service, or entitlement to receive or have access to a specified service;
(c) making payments in relation to the provision of a specified service;
(d) maintaining records in relation to the provision of a specified service;
(e) disclosing information in relation to the provision of a specified service (including personal information about individuals receiving the service);
(f) undertaking education, compliance, investigation and enforcement activities in relation to the provision of a specified service;
(g) taking part in teams and taskforces in relation to the provision or future provision of a specified service;
(h) recovering overpayments and other amounts due to the Commonwealth in relation to the provision of a specified service;
(i) conducting litigation or proceedings in relation to the provision of a specified service.
(3) The functions in paragraph (2)(a) include functions delegated to the Chief Executive Centrelink or Departmental employees under any law, including a law of a State or Territory.
(4) Use or disclosure of personal information under this section is taken to be authorised by law for the purposes of paragraph 6.2(b) of Australian Privacy Principle 6.
10A Provision of digital ID services
The following are prescribed functions of the Chief Executive Centrelink:
(a) to provide the service performed by an attribute service provider (within the meaning of the Digital ID Act 2024);
(b) to provide the service performed by an identity exchange provider (within the meaning of that Act).
Part 3—Protected names and symbols
11 Protected names
For the purposes of paragraph (b) of the definition of protected name in subsection 38(4) of the Act, the following names are prescribed:
(a) Centrelink;
(b) myGov.
12 Protected symbols
(1) The following design is set out for the purposes of subparagraphs (a)(ii) and (b)(ii) of the definition of protected symbol in subsection 38(4) of the Act.
A circle and two crescents resembling an abstract image of a person with arms in a hug above text reading Centrelink giving you options
(2) The following design is set out for the purposes of subparagraphs (a)(ii) and (b)(ii) of the definition of protected symbol in subsection 38(4) of the Act.
A multicoloured ribbon forming a seven point star. The star is a gradient of blue on the bottom left, green in the middle, and yellow in the top right.
(3) The following design is set out for the purposes of subparagraphs (a)(ii) and (b)(ii) of the definition of protected symbol in subsection 38(4) of the Act.
A green folder with large text on top reading my Gov
(4) The following design is set out for the purposes of subparagraphs (a)(ii) and (b)(ii) of the definition of protected symbol in subsection 38(4) of the Act.
A green folder with large text on top reading my Gov that contains three coloured rectangles representing pieces of paper. The middle piece of paper has the Commonwealth Coat of Arms on it along with text reading Australian Government
(5) The following design is set out for the purposes of subparagraphs (a)(ii) and (b)(ii) of the definition of protected symbol in subsection 38(4) of the Act.
Two isosceles triangles that are overlapping and pointing right. The point that the two triangles overlap creates a third, smaller triangle in negative space.
Part 4—Transitional, savings and application provisions
commencement day means the day on which this Division commences.
old regulations means the Human Services (Centrelink) Regulations 2011 as in force immediately before the commencement day.
14 Things done by, or in relation to, the Chief Executive Centrelink
If, before the commencement day, a thing was done by, or in relation to, the Chief Executive Centrelink under the old regulations, then the thing is taken, on and after that day, to have been done by, or in relation to, the Chief Executive Centrelink under this instrument.
15 Things started but not finished by the Chief Executive Centrelink
(1) This section applies if:
(a) before the commencement day, the Chief Executive Centrelink started doing a thing under the old regulations; and
(b) immediately before that day, the Chief Executive Centrelink had not finished doing that thing.
(2) The Chief Executive Centrelink may, on and after the commencement day, finish doing the thing under this instrument.