53ORetirement village complaints—other options for dispute

53O Retirement village complaints—other options for dispute resolution Nothing in this division requires a complainant to attempt to resolve a complaint under the Retirement Villages Act 2012 before making a complaint under this Act. Division 4.2C Occupancy dispute complaints to ACAT 53Q Application—div 4.2C This division applies to an occupancy dispute complaint. 53R Occupancy dispute complaints—referral (i) a complainant is given an occupancy dispute referral statement under section 45 (3) (f) (Commission’s obligation to be prompt and efficient); or (ii) a statement under section 82B (1) (Closing occupancy dispute complaints) is included in a final report in relation to a complaint; and (b) within 60 days after the statement is given, the complainant requires the commission to refer the complaint to the ACAT.